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FAQ


FAQ

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FAQ


FAQ

Based in Hong Kong.  Ship Worldwide.

Most asked questions:

  1. Order Method
  2. Delivery
  3. Return Policy
  4. Other inquiry

Order Method


Order Method

Order Method


Order Method

To order, you may choose the following:

  1. Direct payment through shopping basket (in $AUD)
  2. Wechat: DearPostman
  3. Instagram: DearPostman
  4. Facebook page: Dear Postman,
  5. Contact Us

(Option 2-5 better for customers who preferred to pay in currencies other than AUD$)

For Hong Kong buyers
Direct transfer is available on request.  Send us your order through our email and payment details will be sent to you after order confirmed (depending on the country/currency).

  1. Payment must be transferred within 3 days after order confirmed.
  2. Send us the receipt of payment in order to confirm payment.
  3. If payment is NOT received within the period, order will be cancelled automatically.

Once order is confirmed, you should receive our confirmation email and your order will be ready to be shipped (shipping time depends on the delivery country). 

Delivery


Delivery

Delivery


Delivery

We ship worldwide.

Hong Kong

  1. Basic delivery method included
  2. Other delivery methods available upon request (extra fees may be requested).
    Guaranteed delivery
    Priority delivery

Other countries

  1. Upon request.

Return Policy


Return Policy

Return Policy


Return Policy

Product colours/sizes may vary slightly from photos shown on the website.  NO RETURN WILL BE ACCEPTED for any such variations.

We DO NOT ACCEPT returns unless the followings:

  1. Damage before/during delivery; or
  2. Wrong product delivered.

Once return accepted, you may choose:

  1. Re-delivery of the same product; or
  2. Full refund

To return, don't hesitate to contact us:

  1. Wechat: DearPostman
  2. Instagram: DearPostman
  3. Facebook page: Dear Postman,
  4. Contact Us

Other Inquiry


Other Inquiry

Other Inquiry


Other Inquiry

For further information, feel free to contact us through the following:

  1. Wechat: DearPostman
  2. Instagram: DearPostman
  3. Facebook page: Dear Postman,
  4. Contact Us